Right of withdrawal


Our policy lasts 14 days. If 14 days have passed since your purchase in our online shop, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in the original packaging.

Items that you purchased locally in our store are excluded from the return guarantee.

Some types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.

Additional disposable items:

Gift cards

Downloadable software products

Some health and personal care products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds will be given (if applicable).

Book with obvious signs of wear

CD, DVD, VHS tape, software, video game, cassette or record that has been opened

Any item that is not in its original condition is damaged or missing parts for reasons not due to our error

Any item returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refund (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time for your refund to be officially posted.

Next, contact your bank. It often takes some time for a refund to be posted.

If you have done all of this and have not yet received your refund, please contact us at info@musik-ebert.de.

Sales items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@musik-ebert.de and send your item to: Musik-Ebert Gmbh, Hussenstrasse 45-49, 78462 Konstanz.


If the item was marked at time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, you will receive a gift voucher.

If the item was not marked as a gift when purchased or the gift giver shipped the order to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.


To return your product, please send it to: Musik-Ebert Gmbh, Hussenstrasse 45-49, 78462 Konstanz

You are responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, return shipping costs will be deducted from your refund.

You are responsible for packing the goods securely when returning them.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over €10, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Frequently asked questions


Which countries do you deliver to?

  • Germany
  • Switzerland
  • Liechtenstein
  • Netherlands
  • Austria
  • France
  • Denmark
  • Finland

If your country is not listed, please feel free to contact us.

Are there customs fees for deliveries to Switzerland?

No! We clear customs for you, cover all customs fees and ship the goods directly from Switzerland

Are pianos delivered to the apartment?

Yes, pianos are delivered directly to your home to your favorite place by a piano shipping company.


Can I return a product?

Yes! You have a 14-day right of return on all online purchases from Musik-Ebert

Do the products have a guarantee?

Yes! There is a 2-year guarantee on all products. If a manufacturer offers a longer guarantee, the longer guarantee naturally applies.


When will I receive my refund if I return a product?

You will receive your refund as soon as we receive your product back. (It may take 1-2 days for the refund to show on your account)

Is there a money back guarantee?

YES! We grant you as a consumer (according to § 13 BGB) a 14-day right of withdrawal with a money-back guarantee on all items that you buy from Musik-Ebert.de - no ifs or buts.