Right of withdrawal

CANCELLATION POLICY – GERMANY

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us

Musik-Ebert GmbH

Hussenstraße 45–49

78462 Konstanz, Germany

Telephone: +49 7531 123456

Email: info@musik-ebert.de

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

We will collect the goods if they are items requiring freight shipping (e.g., pianos, grand pianos, digital pianos). In all other cases (goods that can be shipped by parcel post), we may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. For goods delivered by freight carrier, we will arrange a collection date with you.

You bear the direct costs of returning the goods. The costs for goods that, due to their nature, cannot normally be returned by mail (freight forwarding goods) are estimated at a maximum of approximately EUR 499.00.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts concerning:

– the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

– the supply of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery;

– the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

SAMPLE CANCELLATION FORM (Germany)

(If you wish to cancel the contract, please fill out this form and return it.)