Frequently Asked Questions
Shipping
Which Countries Do You Ship To?
Which Countries Do You Ship To?
- Belgium
- Denmark
- Germany
- Finland
- France
- Liechtenstein
- Luxembourg
- Netherlands
- Austria
- Poland
- Switzerland
- Hungary
If your country is not listed, please feel free to contact us.
Are There Shipping Costs?
Are There Shipping Costs?
Do I Have to Clear Customs Myself?
Do I Have to Clear Customs Myself?
No! We take care of customs clearance entirely for you.
Are There Any Customs Charges?
Are There Any Customs Charges?
No! We handle the entire customs clearance for you. The goods are then dispatched within your country. This means no effort on your part and no further charges.
Warranty
What are my statutory warranty rights?
What are my statutory warranty rights?
If an item is defective, you are entitled to the statutory warranty rights against us as the seller. Any manufacturer’s guarantee applies in addition and does not limit these rights.
How do I report a defect or a guarantee claim?
How do I report a defect or a guarantee claim?
Please contact us.
We will review your request. Your statutory warranty rights are against us as the seller. If an additional manufacturer’s guarantee applies, the terms of the respective guarantor apply.
Returns and Refunds
How Do I Return a Product?
How Do I Return a Product?
No problem, just go to our returns page and send us a short message with your order number; we will then send you a returns label by email straight away.
How Long Does It Take to Receive My Refund?
How Long Does It Take to Receive My Refund?
We will refund the amount as soon as the item arrives at our warehouse and has been checked. You will receive the refund by the same method you used to pay.