FAQs
shipping
Germany, Switzerland, Liechtenstein, Netherlands and Austria
No! We clear customs for you and assume all customs duties
Yes, pianos are delivered directly to your home to your favorite place by a piano shipping company.
product
Yes! You have a 14-day right of return on all products
You will receive your refund as soon as we receive your product back. (It may take 1-2 days for the refund to show on your account)
Yes! There is a 2-year guarantee on all products. If a manufacturer gives a longer guarantee, the longer guarantee naturally applies.
Miscellaneous
YES! We grant you as a consumer (according to § 13 BGB) a 14-day right of withdrawal with a money-back guarantee on all items that you buy from Musik-Ebert.de - no ifs or buts.
Other questions?
If we still haven't answered your question, you can contact us below and we'll get back to you as soon as possible.