Frequently asked questions
shipping
Which countries do you deliver to?
Which countries do you deliver to?
- Belgium
- Denmark
- Germany
- Finland
- France
- Liechtenstein
- Luxembourg
- Netherlands
- Austria
- Poland
- Switzerland
- Hungary
If your country is not listed, please feel free to contact us.
Are there any shipping costs?
Are there any shipping costs?
Do I have to clear the goods myself?
Do I have to clear the goods myself?
No! We handle all customs clearance for you.
Are there customs fees?
Are there customs fees?
No! We clear all customs duties for you. The goods are then shipped to your country. This means you have no hassle and no additional fees.
guarantee
Do the products have a guarantee?
Do the products have a guarantee?
Your purchases from Musik-Ebert are covered by our 2-year Musik-Ebert guarantee, which means that we extend the manufacturer's guarantee period (usually 12 months) to a full 24 months at our expense - at no additional cost or expense to you.
For products with a manufacturer's warranty of more than 2 years, the manufacturer's warranty naturally applies
How do I proceed in the event of a warranty claim?
How do I proceed in the event of a warranty claim?
You contact us.
We will then deal with your warranty claim directly with the manufacturer.
Returns and refunds
How do I return a product?
How do I return a product?
No problem, just go to our returns page and send us a short message with your order number. We will then immediately send you a return label via email.
How long will it take to receive my refund?
How long will it take to receive my refund?
We will refund you immediately after the item arrives at our warehouse and is inspected. You will receive the refund via the same method you paid.