Frequently asked questions


Which countries do you deliver to?

  • Germany
  • Switzerland
  • Liechtenstein
  • Netherlands
  • Austria
  • France
  • Denmark
  • Finland

If your country is not listed, please feel free to contact us.

Are there customs fees for deliveries to Switzerland?

No! We clear customs for you, cover all customs fees and ship the goods directly from Switzerland

Are pianos delivered to the apartment?

Yes, pianos are delivered directly to your home to your favorite place by a piano shipping company.


Can I return a product?

Yes! You have a 14-day right of return on all online purchases from Musik-Ebert

Do the products have a guarantee?

Yes! There is a 2-year guarantee on all products. If a manufacturer offers a longer guarantee, the longer guarantee naturally applies.


When will I receive my refund if I return a product?

You will receive your refund as soon as we receive your product back. (It may take 1-2 days for the refund to show on your account)

Is there a money back guarantee?

YES! We grant you as a consumer (according to § 13 BGB) a 14-day right of withdrawal with a money-back guarantee on all items that you buy from Musik-Ebert.de - no ifs or buts.