Herzlich Willkommen bei Musik-Ebert !

Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.musik-ebert.de (the "Site").


When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. In addition, as you browse the Website, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".

We collect device information using the following technologies:

- “Cookies” are data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

- "Log Files" track the actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring/exiting pages and date/time stamps.

- "Web beacons", "tags" and "pixels" are electronic files that are used to record information about how you surf the website.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal), email address, and your phone number . We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking about both Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this ordering information to:

- communicate with you;

- Check our orders for potential risk or fraud. and

- When complying with the preferences you have shared with us, provide information or advertising about our products or services.

We use the device information we collect to identify potential risks and fraud (in particular your IP address) and more generally to improve and optimize our website (e.g. by creating analytics about how our customers browse and interact with the website and to evaluate the success of our marketing and advertising campaigns).


We share your personal information with third parties so that we can use your personal information as described above. For example, we use Shopify to power our online store. For more information about how Shopify uses your personal information, visit: https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how our customers use the website. You can find more information about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we think may be of interest to you. For more information about targeted advertising, visit the Network Advertising Initiative ("NAI") training page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.


Please note that we do not change our website's data collection and use practices when you see a "Do Not Track" signal on your browser.


If you are a European resident, you have the right to access personal information that we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact information provided below.

Additionally, if you are a European resident, we note that we process your information in order to fulfill contracts we may have with you (for example, if you place an order through the Website) or for our legitimate business interests listed above to track in another way. Additionally, please note that your data will be transferred outside of Europe, including to Canada and the United States.


If you place an order through the Site, your order information will be retained for our records unless and until you ask us to delete that information.


We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have any questions or would like to make a complaint, please contact us by email at info@musik-ebert.de or by email at the details below:

Musik-Ebert GmbH

Hussenstrasse 47-49

78462 Constance


Oft gestellte Fragen


In welche Länder liefert Ihr?

  • Deutschland
  • Schweiz
  • Liechtenstein
  • Niederlande
  • Österreich
  • Frankreich
  • Dänemark
  • Finnland

Sollte Ihr Land nicht dabei sein, können Sie gerne Kontakt zu uns aufnehmen.

Entstehen Zollgebühren bei Lieferung in die Schweiz?

Nein! Wir verzollen komplett für Sie, übernehmen alle Zollgebühren und versenden die Ware direkt aus der Schweiz

Werden Klaviere bis in die Wohnung geliefert?

Ja Klaviere werden von einer Klavierspedition Ihnen direkt in die Wohnung bis an Ihren Lieblingsort geliefert.


Kann Ich ein Produkt zurückgeben?

Ja! Sie haben auf alle Produkte ein 14-tägiges Rückgaberecht auf alle online Einkäufe bei Musik-Ebert

Haben die Produkte Garantie?

Ja! Auf alle Produkte gibt es 2 Jahre Garantie. Gibt ein Hersteller eine längere Garantie gilt natürlich die längere Garantie.


Wann erhalte ich meine Erstattung wenn Ich ein Produkt zurückgebe?

Sie erhalten Ihre Erstattung direkt wenn wir Ihr Produkt zurück erhalten. (Es kann 1-2 Tage dauern bis die Erstattung auf Ihrem Konto angezeigt wird)

Gibt es eine Geld zurück Garantie?

JA! Auf alle Artikel, die Sie bei Musik-Ebert.de kaufen, gewähren wir Ihnen als Verbraucher (gem. § 13 BGB) ein 14-tägiges Widerrufsrecht mit Geld-zurück-Garantie – ohne Wenn und Aber.