Herzlich Willkommen bei Musik-Ebert !

returns

That can happen to anyone: You buy something with a firm conviction and realize afterwards that the product you bought does not meet your expectations.

No problem! As a consumer (according to § 13 BGB), we grant you a 14-day right of withdrawal for all items that you buy online from Musik-Ebert - no ifs and buts.

The only exceptions are goods that have been manufactured to customer specifications (e.g. custom cases), consumable items or products that are not available for hygienic reasons (e.g. reeds for woodwind instruments you have already used) or for licensing reasons (e.g. software you have registered). can be withdrawn.
If you're not 100% satisfied with an item you bought from Musik-Ebert, get in touch and we'll take care of it return for you one. The costs of the return are to be borne by the buyer. 
DHL/DPD/GLS parcel: €5.00
(only for DHL/DPD/GLS packages)
Digital piano forwarding: €99.00
Piano forwarding: €499.00
 

Please make sure that the goods are returned to us in the original packaging, with all the accessories supplied and without any signs of use!

Of course, we will continue to be happy to receive your return requests by e-mail.
Email: info@musik-ebert.de
Please just send us your order number + that you would like to make a return and we will email you a return label.

Schicke uns eine Nachricht