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returns

This can happen to anyone: you buy something with strong conviction and then realize afterwards that the product you bought does not meet your expectations.

No problem! We grant you as a consumer (according to Section 13 of the German Civil Code) a 14-day right of withdrawal on all items that you purchase online from Musik-Ebert - no ifs and buts.

The only exceptions are goods that were manufactured according to customer specifications (e.g. custom cases), wear items or products that are not available for hygienic reasons (e.g. reeds for woodwind instruments that you have already used) or licensing reasons (e.g. software you have registered). can be taken back.
If you are not 100% satisfied with an item purchased from Musik-Ebert, please contact us and we will take care of it Return for you. The return shipping costs must be borne by the buyer. 
  • Package: €5.00
  • Digital piano shipping company: €149.00
  • Piano shipping: €499.00
 

Please make sure that the goods are returned to us in the original packaging, with all accessories supplied and without any signs of wear!

Please simply send us your order number + that you would like to make a return and we will send you a return label by email.

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